1. General Aspects
In order to browse the Website and the App, it is not necessary for Users to reveal their personal data. However, in certain cases MallorcaTickets.com may require certain data, in order to offer the desired services.
To complete the Registration Form by the Users as well as the data provided during the ticket purchase process or through any type of interaction with MallorcaTickets.com, necessarily implies, without reservation, knowledge and acceptance of this Policy of Privacy as well as of the Conditions of Use, for which the Users must validate the box enabled for that purpose in the Registration Form or in the ticket purchase process. Therefore, the User is recommended to read these legal texts carefully beforehand.
2. TREATMENT OF PERSONAL DATA
2.1. Collection of personal data
Whenever the User creates an account on our Website or in our App, either directly or through Facebook, make a purchase of tickets through our Website or App or, by telephone, or through ticket offices managed by MallorcaTickets.com through BoxOffice, participate in a raffle or interact in some way with us, the Company will collect personal data in order to manage the provision of services required.
By completing the Registration Form, Users must provide the following information, which must be accurate and true: name, surname, email and password.
Also, during the ticket purchase process, additional economic, financial or insurance data may be requested (such as the number of your credit or debit card or event cancellation insurance contract) in order to carry out the execution of the services.
Likewise, MallorcaTickets.com may also collect: Information on the use by the User of the Website and the App since browsing will provide information on your IP address, browser type, time of access and the addresses of the sites web from which the User has accessed, as well as the navigation data. Collecting this information allows MallorcaTickets.com to adapt the content, offer and navigation of each User to improve our services and their experience on the Website and in the App, identify possible fraudulent uses, as well as make statistics on the use and effectiveness of our Website and App.
In the event that during the purchase process, the User purchases tickets for a third party whose data is required for the correct provision of the service, the User declares and guarantees to have informed the third parties whose data they provide, of the content of this Policy of Privacy and having obtained from said third parties the consents required for its communication and treatment by MallorcaTickets.com.
The User must notify MallorcaTickets.com of any modification that may occur in the data provided, responding in any case to the truthfulness and accuracy of the data provided at any time.
MALLORCATICKETS.COM has adopted the necessary technical and organizational measures to maintain the required level of security, according to the nature of the personal data processed and the circumstances of the treatment, in order to avoid, as far as possible and always according to the state of the technic, its alteration, loss, treatment or unauthorized access.
2.2. Purpose of the treatment
MALLORCATICKETS.COM may treat the personal data of the Users with the following purposes:
User Registration: The data provided by the Users will be used to provide the services provided through the Website and the App.
Products and Services. Purchase Tickets: Manage the contracting of the products and services offered through the Website and the App, by telephone or through the ticket offices of the venue, as well as for the management of the contractual relationship between MallorcaTickets.com and the Users. During the contracting process, financial data (bank cards) or insurance may be collected with the purpose of communicating them to the entities that manage the collection or contracting specific insurance (for example, cancellation of events). Said purpose responds to the free and legitimate acceptance of the legal relationship between the User and MallorcaTickets.com which implies the connection of this treatment with third party files for the fulfillment of the specified purposes.
Profiling with external sources: MallorcaTickets.com may create profiles based on information provided by third parties through marketing studies, techniques and statistical procedures and segmentation to customize the supply of services appropriate to the characteristics and needs of its users. Said acceptance will not imply the making of automated decisions.
2.3. Data Conservation
MALLORCATICKETS.COM informs its Users that their personal data will be kept for the time strictly necessary for the purposes of the treatment for whose use they have been provided, proved that the User has not revoked their consent and, in any case, following as a criterion the principle of data minimization contemplated in the applicable regulations.
In particular, the personal data provided by the Users will be kept for the term determined on the basis of the following criteria: (i) legal obligation of conservation; (ii) duration of the contractual relationship and attention to any liabilities arising from said relationship; (iii) request for cancellation by the interested party in the cases in which it comes.
Consequently, when its use is not necessary, personal data will be blocked, remaining only available to the competent authorities during the time and for the legal purposes established in the applicable regulations. Once this period has elapsed, the same will be eliminated.
2.4. Rights of users
The User may exercise their rights of access, rectification, deletion and opposition, as well as the limitation and portability of their data in compliance with the provisions of the current data protection regulations. Taking into account that the exercise of these is very personal, it will be necessary for the affected party to prove their identity. The exercise of these rights must be made by written communication signed by the owner of the data, indicating your address, attaching a copy of your National Identity Document or other supporting document, to MallorcaTickets.com, to the email info@MallorcaTickets.com, or sending written communication to the following postal address: Calle Ricardo Ankerman 6ºB, bajos, CP 07006, Palma.
The User may exercise their rights of access, rectification, deletion and opposition, as well as the limitation and portability of their data in compliance with the provisions of the current data protection regulations. Taking into account that the exercise of these is very personal, it will be necessary for the affected party to prove their identity. The exercise of these rights must be made by written communication signed by the owner of the data, indicating your address, attaching a copy of your National Identity Document or other supporting document, to MallorcaTickets.com, to the email info @ MallorcaTickets .com.com, or sending written communication to the following postal address: Calle Ricardo Ankerman 6ºB, bajos, CP 07006, Palma.
Likewise, the User may oppose the sending of commercial communications of MallorcaTickets.com and withdraw their consent without affecting the legality of the processing of their personal data for other purposes.
For the proper management of the treatment of the personal data of its Users, MallorcaTickets.com has appointed a Data Protection Delegate to which they can go to resolve any question they may require, being able to contact via email info@MallorcaTickets.com.
MALLORCATICKETS.COM informs its Users of the possibility they have to submit a claim to the Spanish Agency for Data Protection in case they understand that the correct assistance has not been obtained in the exercise of the rights mentioned in this section.
2.5. Data shared with third parties
They may access the personal data of the Users: (i) the employees authorized by MallorcaTickets.com, (ii) those third parties or collaborators who provide services to MallorcaTickets.com as well as (iii) the organizers (the “Organizers”) ) of the events to which he attends for the purpose of managing the provision of services, to contact the User in case the event undergoes some type of modification, as well as to comply with any legal requirements. In this case, said access to data on behalf of third parties is regulated in the corresponding data access contract in the terms established in section 2.4 of the Conditions of Use.
In addition, the personal data provided by the Users during the provision of the services will be given to the Organizers of the events and shows they attend so that they can keep them informed about other events and musical, cultural, theatrical shows, sport shows or artistic and fairs of said Organizer, provided that the Users have expressly consented to the assignment for that purpose through the mechanism enabled for this purpose. Notwithstanding the foregoing, during the purchase process, Users will be informed of the Organizer’s data so that they can revoke their consent in a simple and free way if they wish.
Likewise, MallorcaTickets.com may communicate personal data to any entity belonging to the MallorcaTickets.com business group, subsidiaries and affiliates, of which MallorcaTickets.com is an integral part; in order to maintain a comprehensive and centralized management of the relationship of the Users and that interested parties can benefit from access to their data from any of them, respecting in all cases the applicable legislation on personal data protection and without any need that the interested parties be informed every first communication that is made.
Within the framework of the communications indicated in the previous paragraph, international data transfers may be made to third countries or international organizations, on which there is a decision of adequacy of the European Commission regarding them.
2.6. Third Party Websites
3. SUBMISSION OF COMMUNICATIONS
MALLORCATICKETS.COM informs its Users that whenever they make a purchase, they will be sent a transactional email communicating the purchase confirmation of the tickets and providing the purchased tickets. Likewise, we may contact the User in order to inform him of any modification or novelty related to the event he attends.
On the other hand, MallorcaTickets.com may send commercial communications related to the products or services offered by MallorcaTickets.com or any of its collaborators to the Users provided that they have expressly and specifically consented to it by validating the box enabled for this purpose. or by any expression of express consent.
The User may renounce at any time to receive any type of commercial communication by sending an email to info@MallorcaTickets.com.com stating said intention to resign. Likewise, this possibility will be offered to the User in every commercial communication received via e-mail.
The services offered through the Website and the App are only available for adults. Therefore, those who do not comply with this condition must refrain from providing personal information on the Website or in the App to be included in the MallorcaTickets.com databases. However, with the prior consent of their parents or guardians may proceed to the inclusion of their personal data in the forms of the Website.
By clicking on “I would like to receive communications in my email” you are accepting that the information you have communicated to MallorcaTickets.com during the purchase process can be assigned to the companies associated with the event for which you purchased your ticket and, therefore, can send you communications by electronic means (email, SMS, etc.) of a promotional, informative or advertising nature.
The companies or professionals associated with the event can be the following:
1. The artist of the event: If you want to receive news, promotions or news from your favorite artist.
2. The promoter of the event: If you are passionate about festivals and concerts, you can receive news or promotions from your favorite promoters directly in your email.
3. The event venue: If you want to keep up to date with the events that are organized in your favorite venue.
4. The sale website: if you want to receive information about other events on the website through which you have agreed to buy your event at MallorcaTickets.com.
We inform you that the consent you give when you “click” is revocable at any time. You have the right to unsubscribe and cancel your data, oppose to continue receiving commercial communications and to access the information that you may have about any of these companies associated with the event. You can unsubscribe by following the instructions at the bottom of the body of each of the commercial communications that reach you (for example, to unsubscribe by “click here” or sending an e-mail to the address indicated in the same email), always directing you to the company associated with the event, from which you do not want to continue receiving communications electronically.
In any case, you can exercise your rights of access, rectification, cancellation and opposition by notifying it by any valid means to the company associated with the event in question.